We offer maintenance services to business critical applications and product suites for Fortune 1000 companies.  

The activities include:

We provide bespoke Maintenance Offering. These range from a high customer controlled operation to the Service Level Agreement (SLA). The level of service provided is worked out on a case-to-case basis. We have ongoing SLAs for a number of customers.

Significant Features of the Maintenance Services include:

• Well Integrated Offshore/Onshore Team Model with a high degree of Ownership

• Established Processes and Project & Quality Management

• Onshore Coordination/Support, if required

• Change Requests & Release based mode of operations

• Effective use of non-prime-time window for a 24 hour turnaround

• Night time and/or 24x7 Production Support from Offshore

• Pricing:
  -On Time & Material or Fixed Price
  -Costs on actual, with visibility of Productivity v/s Cost  

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